Returns Policy

At Dioni, we want you to be completely satisfied with your purchase. Our returns policy is provided in addition to your rights under the Australian Consumer Law, giving you extra reassurance when shopping with us.

We accept change of mind returns within 30 days of purchase, or 45 days during the Christmas Holiday period. To be eligible for a return, you must present the original receipt. The item must be in brand new condition, unopened, unused, undamaged, and in its original packaging, including all manuals, pamphlets, and accessories. Returned products must be in a resaleable ‘as new’ condition. Please note that some beauty items may be excluded from change of mind returns, due to health and safety guidelines.

All postage costs for change of mind returns are the responsibility of the customer. Dioni does not provide prepaid return labels. It is the customer’s responsibility to ensure returned items are safely delivered to us. Items remain the responsibility of the customer until they are received by Dioni. Please note, refund processing times may take up to 7 business days.

Before returning any item, please contact our Customer Service Team by emailing us at sales@dioni.com.au. One of our representatives will get in touch with you shortly to provide instructions on how to proceed with your return.